Mercedes-Benz Dealer Dialogue FAQs and Terms and Conditions
What is the icanmakeitbetter platform?
icanmakeitbetter is an online customer insights platform that allows clients, such as Mercedes-Benz to gather feedback, innovate and conduct research amongst their customers. For more information on this tool, go to http://www.icanmakeitbetter.com/.
What is the relationship between Mercedes-Benz and icanmakeitbetter?
Mercedes-Benz has partnered with icanmakeitbetter to create the Mercedes-Benz Dealer Dialogue, located online at https://mbdealers.icmib.com/.
How do members participate?
Qualified users simply go online to visit the Mercedes-Benz Dealer Dialogue, https://mbdealers.icmib.com/, then click Sign In to create an account. Creating an account is easy. Simply enter a Username, Email Address and Password and you’re part of the community! NOTE: Not everyone will qualify and not everyone will be invited to all activities or areas of the community.
Once users have created an account, they may post ideas, participate in surveys and join public and private discussions/focus groups. From time to time, Mercedes-Benz may invite specific users to participate in product development, innovation and research sessions based upon your community activity, survey responses and user profile information.
Who is reading and listening to this feedback?
Feedback posted on the Mercedes-Benz Dealer Dialogue goes directly to Mercedes-Benz stakeholders. With the help of icanmakeitbetter, Mercedes-Benz is truly listening to each and every idea, survey and focus group response!
Why should members participate?
For current and potential members – member feedback on this platform will go directly to Mercedes-Benz and help affect the future of the products and services they offer their customers. This is your chance to be heard and affect the future of the products and services available to you!
Who owns the Intellectual Property?
icanmakeitbetter assigns all IP to Mercedes-Benz, the “business user.” Everyone who joins the community must agree to the community Terms & Conditions with a manual opt-in. They can be referenced here: https://app.icmib.com/terms-and-conditions
How do I contact Mercedes-Benz?
If you have any questions, comments or feedback about Mercedes-Benz products, please contact us using the information below.
General Questions
For general questions, please contact us at mbdealers@icanmakeitbetter.com.
icanmakeitbetter MBUSA Subdomain Supplemental Terms and Conditions
1. General.
Thank you for visiting the Mercedes-Benz USA, LLC (“MBUSA”) Subdomain of icanmakeitbetter.com (the “MBUSA Subdomain”). Pursuant to Sections 1 and 5 of the icanmakeitbetter.com Terms and Conditions (the “Terms and Conditions”), your use of the MBUSA Subdomain and the platform, information, content and services available through the MBUSA Subdomain are subject to these Supplemental Terms and Conditions (the “Supplemental Terms”), which are incorporated into and made part of the Terms and Conditions as they apply to the MBUSA Subdomain. Each capitalized term used in these Supplemental Terms shall have the meaning ascribed to it herein or, if no such meaning is ascribed to the capitalized term herein, the meaning ascribed to it in the Terms and Conditions.
These Supplemental Terms are legally binding on all Site Users of the MBUSA Subdomain. If there is a conflict between these Supplemental Terms and the Terms and Conditions, the Supplemental Terms will control for that conflict with respect to the Site Users of the MBUSA Subdomain.
READ THESE SUPPLEMENTAL TERMS CAREFULLY BEFORE BROWING THE MBUSA SUBDOMAIN. USING THE MBUSA SUBDOMAIN INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE SUPPLEMENTAL TERMS. YOU CANNOT USE THE MBUSA SUBDOMAIN IF YOU DO NOT ACCEPT THESE SUPPLEMENTAL TERMS.
2. Authorized Users.
The MBUSA Subdomain is a private Community available only to MBUSA-franchised Mercedes-Benz dealerships and their authorized employees who have received an express invitation directly from MBUSA to use the MBUSA Subdomain. By using the MBUSA Subdomain, you promise that you have received such an invitation from MBUSA and have completed all tasks required to register to use the MBUSA Subdomain.
You shall use reasonable efforts to safeguard your account username and password. Under no circumstances will you allow any unauthorized entity or person to use your account to access the MBUSA Subdomain.
3. Intellectual Property.
The MBUSA Subdomain may contain references to trademarks, copyrighted materials, technologies, products, processes, software, or other proprietary rights of MBUSA or its affiliates. No license to or right in any such trademarks, copyrighted materials, technologies, products, processes, software or other proprietary rights of MBUSA or its affiliates is granted to or conferred upon you.
4. Site User Data.
As between MBUSA and the Site Users, MBUSA shall retain all ownership rights in and to all Site User Data collected from the MBUSA Subdomain (including, but not limited to, all responses to and results of surveys, discussion forums, journals, live chats, and ideation sessions hosted on the MBUSA Subdomain).
MBUSA may, from time to time, provide MBUSA Subdomain Site Users with access to certain Site User Data through the MBUSA Subdomain. All determinations regarding Site Users’ access to Site User Data, including, but not limited to, whether to provide such access to Site User Data at all and, if so, which specific Site User Data will be made accessible, for how long, and to which specific Site Users, will be made by MBUSA in its sole discretion. You acknowledge and agree that you have no right whatsoever to access any particular Site User Data at any time. To the extent that MBUSA provides you with access to any Site User Data, you shall be deemed to have received from MBUSA a worldwide, non-exclusive, perpetual, revocable-at-will, royalty-free, non-sublicensable and non-transferable license to use such Site User Data solely for the legitimate internal business purposes of your MBUSA-franchised Mercedes-Benz dealership. Additionally, all Site User Data to which you are given access through the MBUSA Subdomain shall be subject to the restrictions set forth in Section 5 of these Supplemental Terms (Confidentiality).
5. Confidentiality.
You acknowledge and agree that all Business Subscriber Content posted to the MBUSA Subdomain (including, but not limited to, prompts for and content of any surveys, discussion forums, journals, live chats, and ideation sessions) and all Site User Data collected from the MBUSA Subdomain (including, but not limited to, responses to and results of any surveys, discussion forums, journals, live chats, and ideation sessions) is confidential and proprietary to MBUSA. You agree to keep strictly confidential and not make any use of, reproduce, disseminate, or disclose, directly or indirectly, any Business Subscriber Content or Site User Data to which you have access through the MBUSA Subdomain, with the sole exception that you may use Business Subscriber Content and Site User Data to which you have access through the MBUSA Subdomain solely for the legitimate internal business practices of your MBUSA-franchised Mercedes-Benz dealership(s) related to increasing sales of Mercedes-Benz vehicles.
Without limiting the generality of the foregoing, you acknowledge and agree that you may not, directly or indirectly: (a) disclose or discuss any Business Subscriber Content or Site User Data to which you have access through the MBUSA Subdomain with any third party, including, but not limited to, any customer, any other MBUSA-franchised Mercedes-Benz dealership or employee thereof (including any such dealer or employee who may be a MBUSA Subdomain Site User), or any competitor of MBUSA or its affiliates; or (b) use any Business Subscriber Content or Site User Data to which you have access to through the MBUSA Subdomain: (i) to assert or support any claim or cause of action against MBUSA or any of its affiliates; (ii) to compete against MBUSA or any of its affiliates; or (iii) otherwise in any manner not in the best interests of MBUSA and its affiliates.
6. Remedies.
You acknowledge that if you fail to comply with any of your obligations under these Supplemental Terms then MBUSA will suffer irreparable harm as a result of such violation and there would be no adequate remedy at law to fully compensate MBUSA for such violation. Accordingly, you agree that if you fail to comply with any of your obligations under these Supplemental Terms then MBUSA shall be entitled to seek an injunction and other equitable relief against you to remedy such violation, in addition to any other right or remedy that may otherwise be available to MBUSA.